Privacy Policy

Introduction

AC Repair Expo Heating & Cooling Inc ("we," "our," or "us") operates the website located at www.springacservice.com ("the Site"). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site or contact us for HVAC services.

By using our Site, you agree to the collection and use of information as described in this policy. If you do not agree with these terms, please do not use our Site.

Information We Collect

We may collect the following types of information:

• Contact information — name, phone number, email address, and service address when you submit a booking request, contact form, or financing inquiry
• Service request details — information about your HVAC system, home, and service needs that you provide when requesting an estimate or booking a visit
• Usage data — pages visited, time spent on the Site, browser type, device type, and referring URL collected automatically through standard web analytics tools
• Communications — records of messages, emails, or phone interactions with our team

We do not knowingly collect personal information from children under the age of 13.

How We Use Your Information

We use the information we collect to:

• Schedule and confirm HVAC service appointments
• Provide estimates, invoices, and service follow-ups
• Process financing applications through our third-party financing partner
• Respond to questions, requests, and customer service inquiries
• Improve our website and service offerings
• Send service reminders or promotional communications if you have opted in
• Comply with applicable laws and regulations

We do not sell your personal information to third parties.

Online Booking and Scheduling

Our Site uses Housecall Pro for online appointment booking. When you book service through our Site, your information is submitted to and processed by Housecall Pro in accordance with their own privacy policy. We use the information provided to contact you and complete your service request.

Financing Applications

Financing applications submitted through our Site are processed by our third-party financing partner. By submitting a financing application, you consent to the collection and use of your information by that partner in accordance with their privacy policy. We do not store or process financing application data directly.

Cookies and Tracking

Our Site may use cookies and similar tracking technologies to improve your browsing experience and analyze Site traffic. Cookies are small files stored on your device. You can instruct your browser to refuse cookies or alert you when cookies are being sent. Some portions of the Site may not function properly if cookies are disabled.

We may use third-party analytics services such as Google Analytics to understand how visitors use our Site. These services may collect information about your use of the Site in accordance with their own privacy policies.

Third-Party Links

Our Site contains links to third-party websites including Google Business Profile, Yelp, Angi, Housecall Pro, Nextdoor, Facebook, and others. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policy of any third-party site you visit.

How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

• Opt out of marketing communications — if you have received promotional communications from us, you may opt out by contacting us directly at the information below
• Request access or deletion — you may contact us to request access to personal information we hold about you or to request deletion of that information, subject to applicable law
• Browser settings — you can manage cookie preferences through your browser settings

Texas Residents

If you are a Texas resident, you may have certain rights regarding your personal information under the Texas Data Privacy and Security Act (TDPSA), including the right to access, correct, delete, or obtain a copy of your personal data. To exercise these rights, please contact us using the information below. We will respond to verified requests within the timeframes required by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.